About Us – MiniSplitMaster

ABOUT US

We are a group of entrepreneurs who believe the future of HVAC is ductless. That belief led us to create Mini Split Master—a streamlined, customer-first platform that makes booking a mini split installation as easy as one click.

By combining high-efficiency mini split systems with a simple, transparent installation process, we are redefining how homeowners access modern climate control. Our mission is to deliver high-quality, energy-efficient solutions at an affordable price, without complexity or hassle.

Why Mini Split Technology?

We believe mini splits are the future of heating and cooling. These advanced systems offer unparalleled energy efficiency, precise climate control, and the flexibility to transform any space into a personal comfort zone. Whether you're upgrading an existing room, adding climate control to a new space, or simply looking for a smarter alternative to traditional HVAC systems, mini splits provide the perfect solution.

Document

Revolutionizing How You Shop for Comfort

Find the Right System: Answer a few simple questions, and we’ll recommend the perfect mini split system tailored to your needs.
Get an Instant Quote: Our transparent pricing includes the unit and professional installation—no hidden fees, no surprises.
Schedule and Pay Online: Choose a convenient installation date and complete your purchase seamlessly on our website.

These Terms and Conditions (“Terms”) govern your use of the Mini Split Master website and the purchase of mini split systems with installation (“Services”). By placing an order through our one-click checkout, you agree to these Terms.

1. Scope of Services

Mini Split Master provides the sale of ductless mini split HVAC systems bundled with professional installation services. Installation services are performed by licensed third-party contractors.

All purchases include:

Equipment specified at checkout
Standard installation as described on the website

Any additional work beyond standard installation may result in additional charges, which will be disclosed prior to installation.

2. One-Click Checkout Authorization

By clicking “Purchase,” “Buy Now,” or a similar call-to-action, you:

Confirm that you are authorized to use the selected payment method
Agree to the total price displayed, including equipment, installation, and applicable taxes
Authorize Mini Split Master to process your payment or initiate financing

All sales are subject to acceptance and availability.

3. Pricing and Taxes

Prices are displayed in U.S. dollars and may be subject to applicable state and local taxes. Pricing is subject to change without notice until an order is confirmed.

4. Financing

If financing is selected:

Financing is offered and administered solely by a third-party financing provider
Mini Split Master does not approve, deny, or manage financing applications
All financing terms, payments, and disputes are governed by the third-party provider’s agreement

5. Installation Scheduling, Site Conditions, and Additional Work

After purchase, Mini Split Master or its licensed installation partner will contact you to schedule installation.

By placing an order, you represent that all information provided during checkout regarding the installation site, selected system, and installation conditions is accurate and complete.

If, upon arrival at the job site, actual conditions differ from those described or selected during checkout—including but not limited to electrical requirements, mounting surfaces, line-set routing, distance, accessibility, structural conditions, code compliance, or permitting requirements—additional work and associated fees may apply.

Any additional fees will be:

Based on the correct and required installation conditions
Communicated to the customer prior to performing the additional work

If the customer declines the additional work or fees, the installation may be rescheduled or canceled in accordance with the Refund & Cancellation Policy.

6. Cancellations and Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

7. Warranty Disclaimer

Equipment warranties are provided by the equipment manufacturer. Installation workmanship warranties are as specified in the service agreement. Except as expressly stated, Mini Split Master disclaims all other warranties to the extent permitted by law.

8. Limitation of Liability

To the fullest extent permitted by Florida law, Mini Split Master shall not be liable for:

Indirect, incidental, or consequential damages
Delays caused by weather, supply chain issues, or contractor availability
Issues arising from customer-provided misinformation

Total liability shall not exceed the amount paid for the Services.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

10. Contact Information

Mini Split Master

Email: hello@minisplitmaster.us

Phone: 786-361-7673

Location: Florida, USA

This Refund & Cancellation Policy applies to all purchases made through the Mini Split Master website.

1. Order Cancellation

a. Cancellation Before Scheduling

Orders may be canceled within 48 hours of purchase and before installation is scheduled for a full refund, less any non-refundable processing fees.

b. Cancellation After Scheduling

If installation has been scheduled:

A cancellation fee may apply
Refunds may be reduced to cover administrative, logistics, or contractor-related costs
Restocking fees for equipment and parts may apply

2. Same-Day and Missed Appointments

If the customer is not available or access is not provided at the scheduled installation time, rescheduling fees may apply. Refunds are not guaranteed in these cases.

3. Installation Day Cancellations

Cancellations made within 24 hours of the scheduled installation may be subject to significant fees due to contractor commitments and equipment allocation.

4. Refund Method

Approved refunds will be issued to the original payment method within 7–10 business days.

If financing was used:

Refunds will be handled according to the financing provider’s policies
Mini Split Master does not control financing account adjustments

5. Non-Refundable Items

The following are non-refundable:

Completed installation services
Permit fees
Custom-ordered or special-order equipment
Third-party financing fees

6. Site Condition Discrepancies

If, upon arrival at the job site, installation conditions materially differ from what was described or selected at the time of purchase:

Additional charges may be required to complete the installation properly and in compliance with applicable codes
The customer will be informed of any additional costs before work begins

If the customer chooses not to proceed under the revised scope and pricing:

The installation may be canceled or rescheduled
Refund eligibility will be determined in accordance with this policy and may be subject to deductions for site visits, logistics, or contractor costs already incurred

7. Force Majeure

Mini Split Master is not responsible for delays or cancellations due to events beyond our reasonable control, including weather, supply chain disruptions, or acts of God.

8. Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on our website and apply to future purchases.

9. Contact Us

Mini Split Master

Email: hello@minisplitmaster.us

Phone: 786-361-7673

This will close in 0 seconds