PRIVACY POLICY

Last Updated: 12/2025

Mini Split Master (“Mini Split Master,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase a mini split system with installation through our one-click checkout process.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information that is automatically collected when you use our website.

a. Personal Information You Provide

When you request a quote, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Service address and billing address
• Payment information (processed securely by third-party payment processors)
• Details related to your HVAC purchase and installation

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referral source and usage data

c. Financing Information

If you choose a financing option, please note:

• Financing is provided and managed entirely by a third-party financing provider
• Mini Split Master does not collect, store, or process your financial, credit, or banking information related to financing
• Any personal or financial information you submit for financing is governed by the third party’s privacy policy and terms, not ours

We encourage you to review the financing provider’s privacy policy before submitting any information.

2. How We Use Your Information

We use your information to:

• Process and fulfill your mini split and installation purchase
• Schedule and coordinate installation services
• Communicate order confirmations, updates, and service notifications
• Provide customer support
• Improve our website, services, and offerings
• Comply with legal and regulatory obligations

We do not sell your personal information.

3. Payment Information

All payment transactions are processed through secure, PCI-compliant third-party payment providers. We do not store or have access to your full credit card or banking information.

4. Sharing of Information

We may share your information only as necessary with:

• Licensed installation partners and service providers to complete your installation
• Payment processors to complete transactions
• Technology and analytics providers that support our website operations
• Legal or regulatory authorities if required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze website traffic and usage patterns
• Improve performance and user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we strive to use industry-standard protections to reduce risk.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Us